If you have placed your order and need a status update, please follow the steps below.
- Check order status for orders placed on Cannon.JohnsonOutdoors.com
- Check order status for orders placed on a retailer or dealer website
- Orders placed with Factory Outlet Store
- Check order status for replacement part orders placed on Motors.JohnsonOutdoors.com
Check order status for orders placed on Cannon.JohnsonOutdoors.com
- Scroll to the bottom of any page on Cannon.JohnsonOutdoors.com
- Click on the Order Lookup link
- Type in your Order ID # and the zip code used to place the order
- Click on the box for "I'm not a robot" and then click "FIND MY ORDER"
- The next screen will show your order including the order status.
Check order status for orders placed on a retailer or dealer website
If you have placed an order with a retailer or dealer, you will need to follow up with that business. We have no visibility to their online order systems nor to their product availability.
Orders placed with Factory Outlet Store
Factory Outlet Store orders typically start with FOS and end in a letter and are 12 characters long.
Example Order #: FOS11058999E
Customer's must contact Factory Outlet Store direct based on the phone number provided in their order confirmation.
We have no association with Factory Outlet Stores and we cannot see their ordering system.
- For issues that need to be escalated within Factory Outlet Store please contact Factory Outlet directly at:
- 855-283-2041 available Monday thru Friday from 9:00 AM to 6:00 PM Eastern Time
- Email: Marinesupport@factoryoutletstore.com
Check order status for replacement part orders placed on Motors.JohnsonOutdoors.com
- After you have placed an order on the parts portal, you can check your order status by going to the Minn Kota and Cannon Parts Portal and clicking on Order Status at the top left corner of the page.
- The Order Status link will take you to a screen that will allow you to enter in your Order Number and your Billing Name, Company Name, Email Address, or Zip Code. The order number is required along with your choice of one of the other options.
- Once you have entered your order information, click on "Check Order Status" and you will be able to see your order information and the status.
- You will be able to see your Order Detail, the Items Ordered, and the Shipping information. Shipping information will have your tracking number once the order is shipped out.